About Us

The website surabhi.store is a online retail shopping website to take order of grocery and daily need products from its user and delivered within the city area of Indore, Madhya Pradesh, India. KRISHNA MARKETING is the sole owner of the website surabhi.store (“The Site”). On our website surabhi.store, we always respects USER’S privacy. This Privacy Policy provides succinctly the manner your data is collected and used by KRISHNA MARKETING on the Site. As a visitor to the Site/Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by KRISHNA MARKETING in the manner provided in this Privacy Policy.

Privacy Policy Statement

What type of information collected from you.

  • If you want to buying something from surabhi.store, as part of the buying and selling process, you need a account on our website. As part of the registration process on “the site”, we collect the following personal information about you as your full name (including first name and last name), email address, mobile number, Postal Adress, PIN code & GST Number (When you register as merchant. And also we information about the pages on the site you visit/access, the links you click on the site and any such browsing information.
  • The site will collect personal information about you only as part of a voluntary registration process on the site. The Site may contain links to other websites also for pramotion of product and offer of our some brands and suppliers and the site is not responsible for the privacy practices of such Web sites, which it does not own, manage or control.

information used by Us

  • The Site will use your personal information to provide personalized features to you on the site. To provide promotional offers to you through the site With your permission, we may send you emails about our store's new products and other updates.
  • The Site will share this information to its business associates and partners or brands when necessary to provide the services requested by you to them (To Instalation and warranty related service for product). The Site may share certain information with its affiliates or third parties, providing you with the necessary information about offers or services found on any of their brand products sold on our site.
  • The Site may also use contact information internally to direct its efforts for product improvement, to contact you as a survey respondent, to notify you any contest & scheme on website; and to send you promotional materials from its contest sponsors or advertisers.
  • The Site will use this information to preserve transaction history as governed by existing law or policy. Also When you provide us with your credit / debit card or net banking etc. financial information to complete your purchase transaction then these information will not be used for any purpose other than just completing the transaction done by you. To receive payment for your order on the website, it is necessary to provide all this information to the payment gateway provider.
  • Also your information may be shared for violating the terms of use of the website or for legal claims, other special circumstances such as a court order, at the request/order of legal authorities or by law enforcement agencies.
  • The Site does not rent, nor sell nor disclose your personal information to any third party.
  • The Site has appropriate physical, electronic and managerial procedures to protect against loss, misuse and change of information under its control. For example, The Site servers are available only to authorized personnel and your information is required to know how to complete transactions with employees and authorized personnel and to provide the services you have requested. Although The Site will attempt to protect the privacy of your personal information, broadcasts made via the Internet cannot be made completely secure. By using this site, you agree that The Site will not be under any obligation to disclose your information due to errors in third party transmission or unauthorized acts.
  • Rest of these reason’s your personal information uses for a secondary reason as marketing and promotion of product, we provide you with an opportunity to say "no" or opt out option.
  • The Site reserves the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Site.
    Surabhi Store
    (A division of Krishna Marketing)
    179, Loha Mandi, Indore,
    Madhya Pradesh, India
    Contact Us
Terms of Use
  • Services of the Site would be available to all over India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited.
  • All products sold on the website are manufactured / marketed / supplied by other companies. Krishna Marketing offers all the products on its website, including the brand names of those companies, the packing of the brand and the MRP marked on the product. Krishna Marketing has no control or obligation on the quality, purity, price of all those products. Krishna Marketing provides you all the products on its website daily with best offer price or on maximum retail price along with many other attractive offers.
  • KRISHNA MARKETING permission or grants you to access and make personal use of this site, not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Krishna Marketing. This permission or grant does not include any resale or commercial use of this site or its contents, its collection, listing of any product, descriptions of product. This site or any portion of this site may not be duplicated, copied, sold, resold, without express written consent of KRISHNA MARKETING. Any unauthorized use terminates the permission or grants by KRISHNA MARKETING,

Account & Registration

All users have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing by contacting the customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the Products prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

You Agree and Confirm

  • That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong address or any other wrong information) any extra cost incurred by KRISHNA MARKETING for redelivery shall be claimed from you.
  • You will provide authentic and true information in all instances where such information is requested of you. KRISHNA MARKETING reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.
  • You authorise Krishna Marketing to contact you for any transactional purposes related to your order/account.
  • That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.
  • That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.
  • That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.
Refund Policy

Cancellation by Customer on Site

You can cancel your order anytime up to the order status change to despeched. In such case you will refund your payments to your wallet. This amount can be used to pay your next order.

Returns & Refunds

We have no questions asked for return and refund, policy which entitles all our users to return the product at the time of delivery if due to some reason they are not satisfied with the product. We will take the returned product back with us and credit to your wallet for the value of the return products which will be credited to your account on the Site. This amount can be used to pay your next order.

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